An excellent opportunity has arisen for a Problem Manager who has previous experience working with service owners to join Enfield Council. As the Problem Manager, you will be responsible for the define, develop, and deliver IT processes while building strong relationships with their third-party suppliers. Enfield Council are looking for a Problem Manager who has a wide range of skills and knowledge and can work to a wide variety of SLA's. It is vital you have come from an ITIL background and ideally ITIL certified.
Understanding Recruitment are very excited to be partnering exclusively with Enfield Council, one of London's most vibrant and diverse boroughs. Supporting around 280,000 people they are a modernised local authority with a track record of innovation and quality, with the aim of ensuring first class customer service and effortless attention to every detail.
The IT function has always been highly regarded as a pioneer across the sector and it is now undergoing a transformation to realign its service and take the Council to new heights. Through the use of Cloud Technology, AI and innovative Digital Solutions Enfield Council is ensuring they continue to offer first class service to anyone that needs it!
Skills required for the Problem Manager are:
- Extensive knowledge of Problem Management
- Stakeholder management experience
- ITIL background and ITIL certified
- Dealing and building relationships with 3rd Parties
Problem Manager / IT Processes / SLA's / 3rd Parties
Enfield council encourage flexible working and working from home. They are strong advocates of a good work-life balance. As the Problem Manager, you will receive excellent benefits including pension.
Salary & Benefits: £37,000 - £49,818 + very generous holiday + generous pension + flexible working
Location: Enfield, London
Apply now for immediate consideration regarding this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy.